Refund policy
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lockett_pegg@outlook.com. Please note that returns will need to be sent to the our address (requested by email), buyer to cover cost of return postage.
You can always contact us for any return questions at lockett_pegg@outlook.com.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lockett_pegg@outlook.com. Please note that returns will need to be sent to the our address (requested by email), buyer to cover cost of return postage.
You can always contact us for any return questions at lockett_pegg@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
We are not able to offer direct exchanges currently, however please follow are refunds policy above to receive a full refund for your item/s and place a new order for the alternative size or item required.
We are not able to offer direct exchanges currently, however please follow are refunds policy above to receive a full refund for your item/s and place a new order for the alternative size or item required.
Exceptions/non-returnable items
Final sale/seconds & sample items are NON-returnable, the price reflects this on all items. All sale items are final sale and non-returnable/refundable.
Final sale/seconds & sample items are NON-returnable, the price reflects this on all items. All sale items are final sale and non-returnable/refundable.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lockett_pegg@outlook.com.
If you receive a free gift with your order and return any of the items, the free gift must be returned too. If it is not returned, the cost of the free gift will be deducted from your refund.
You can always contact us with any returns queries at Lockett_pegg@outlook.com